Hours: 2 x 37 per week
Contract Type: Fixed Term (Apprenticeship)
Service Area: Business Change and Customer Services
Department: Customer Services
1 x Apprentice Customer Service Library and Information Advisor (based at Midsomer Norton library and Information Service)
1 x Apprentice Telephony Advisor (based at Bath Central Library)
We have a fantastic opportunity to join our team as a Customer Service Library and Information Apprentice, where you will have a chance to develop a career within Customer Services and work from the Libraries and One Stop Shops throughout Bath and North East Somerset.
As an Apprentice, Bath and North East Somerset Council will support you with your training in NVQ level 2 Customer Services.
The type of day-to-day activities that you will be involved with are:
To excel in this role you will need:
Why B&NES Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:
Interested to find out more?
If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact the Operational Team Leaders – Chris Taylor on 01225 396598 or email christopher_taylor2@bathnes.gov.uk or Annette Price on 01225 396032 or email annette_price@bathnes.gov.uk
To apply:
Please visit the Bath College Apprenticeship website via this link to complete and submit your application: Apprentice Customer Service Library and Information Advisor
We are unable to sponsor candidates for this role under the Home Office Tier 2 points-based system (skilled worker route), therefore you must be able to obtain and provide your own right to work in the UK’. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Should you be shortlisted you will be asked to bring your right to work documents with you to your interview so they can be copied and verified at that stage.
As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Safeguarding Statement:
This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year’s verification of employment history. Please note that any start date will be dependent on the receipt of a satisfactory Disclosure and verification of employment history.
Please note the Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role, they will be interviewed before any shortlisting or interviewing of external candidates.